Privacy Policy
At dk365, the privacy and security of your personal data is a foundational obligation — not an afterthought. This Privacy Policy explains in plain language what information dk365 collects from players in Pakistan and internationally, why we collect it, how we use it, who we share it with, and what rights you hold over your own data. This policy applies to all users of the dk365 platform at dk365.onl and any associated mobile interfaces.
Your Privacy Matters: dk365 processes personal data in accordance with applicable data protection legislation and the requirements of its international gaming licence. By registering a dk365 account and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the dk365 platform.
01 Who We Are
dk365 is an internationally licensed online gaming platform operating at dk365.onl. dk365 provides sports betting, live cricket betting, premium slot games, live dealer casino tables, and related gaming products to registered players. For the purposes of this Privacy Policy, dk365 acts as the data controller in respect of personal data collected from players who register on and use the dk365 platform.
dk365 is committed to handling your personal data with transparency, respect, and security. This Privacy Policy is written in plain English so that players in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan can clearly understand how their information is managed.
For all privacy-related enquiries, you may contact dk365 at: [email protected]
02 Data We Collect
dk365 collects the following categories of personal data from players:
2.1 Identity and Registration Data
- Full legal name as it appears on your government-issued identification document
- Date of birth (required for age verification — 18+ for sports betting, 21+ for casino products)
- Gender (optional, for personalisation purposes)
- Nationality and country of residence
- Government-issued ID number (CNIC, passport number, or driving licence number) — collected as part of KYC verification
2.2 Contact and Communication Data
- Email address (used for account access, notifications, and support communications)
- Mobile phone number (used for 2FA, payment verification, and support)
- Residential address in Pakistan or elsewhere
- Records of all communications between you and dk365 support, including live chat transcripts and email correspondence
2.3 Financial and Transaction Data
- Payment method details, including JazzCash account numbers, EasyPaisa wallet IDs, and bank account information for HBL, UBL, Meezan Bank, and other connected accounts
- Transaction history: all deposits, withdrawals, and wallet adjustments
- Betting and gaming history: all wagers placed, game sessions, outcomes, and associated financial movements
- Bonus and promotional credit records
2.4 Technical and Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser type and version
- Session data: login timestamps, session duration, and navigation activity within the dk365 platform
- Cookies and similar tracking technology data (see Section 9)
2.5 Responsible Gaming Data
- Responsible gaming tool settings you have applied to your account (deposit limits, session limits, self-exclusion status)
- Records of any self-exclusion requests, cooling-off periods, or voluntary account restrictions
- Information provided in connection with any responsible gaming support interaction
Minimum Data Principle: dk365 collects only the personal data that is necessary for the stated purposes. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data, except where identity verification technology specifically requires a biometric comparison as part of regulatory KYC compliance.
03 How We Collect Your Data
dk365 collects personal data through the following channels:
- Direct Submission: Information you provide when registering a dk365 account, completing KYC verification, making a deposit or withdrawal, contacting support, or submitting a complaint.
- Automated Collection: Technical data collected automatically when you access the dk365 platform, including IP addresses, device identifiers, session activity, and cookie data.
- Payment Processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and other payment service providers used to process your deposits and withdrawals.
- Identity Verification Partners: Data returned by third-party KYC and identity verification service providers during the account verification process.
- Gaming Platform Providers: Session and game-level data received from third-party game studios and live dealer platform providers integrated into dk365.
- Fraud Detection Services: Risk scoring and behavioural data from fraud prevention partners used to protect the integrity of the dk365 platform.
04 How We Use Your Data
dk365 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your dk365 account, verifying your identity, processing deposits and withdrawals, and providing access to gaming products. |
| Regulatory Compliance | Fulfilling KYC, anti-money laundering (AML), and counter-terrorism financing (CTF) obligations under applicable law and our gaming licence conditions. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent transactions, account manipulation, bonus abuse, and other prohibited conduct. |
| Responsible Gaming | Monitoring gaming patterns to identify at-risk behaviour, applying responsible gaming tools, and providing support resources where appropriate. |
| Customer Support | Responding to enquiries, resolving disputes, processing complaints, and maintaining records of support interactions. |
| Communications | Sending transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where consent is given, promotional communications about dk365 offers and products. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve platform performance, identify technical issues, and enhance the player experience. |
| Legal Obligations | Retaining and disclosing data as required by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority. |
05 Legal Basis for Processing
dk365 processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to fulfil the contract between dk365 and the Player — including account management, payment processing, and provision of gaming products.
- Legal Obligation: Processing required to comply with applicable law, including KYC, AML, and CTF obligations, and any requirements of our gaming licence.
- Legitimate Interests: Processing carried out in pursuit of dk365's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where those interests are not overridden by the Player's fundamental rights and freedoms.
- Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time by contacting [email protected] or adjusting your communication preferences in your dk365 Account Dashboard. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
06 Data Sharing and Disclosure
dk365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. dk365 shares personal data with third parties only in the following circumstances:
6.1 Service Providers
dk365 shares personal data with trusted third-party service providers who assist in operating the platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK), KYC and identity verification providers, fraud detection services, cloud hosting providers, customer support software providers, and gaming content providers. All such providers are bound by data processing agreements that restrict the use of your data to the purposes for which it was shared.
6.2 Regulatory and Law Enforcement Authorities
dk365 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, and other government bodies where required or permitted by applicable law. Such disclosures may be made without prior notice to the Player where legally required.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the dk365 business, personal data held by dk365 may be transferred to the acquiring entity. Players will be notified of any such transfer that affects their data, and continued use of the platform will be governed by the acquiring entity's privacy policy.
6.4 With Your Consent
dk365 may share your personal data with third parties for purposes not described in this policy where you have given your explicit prior consent to such sharing.
07 Data Retention
dk365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and identity data: Retained for a minimum of 5 years from the date of account closure, in compliance with AML and KYC regulatory requirements.
- Financial and transaction records: Retained for a minimum of 5 years from the date of the relevant transaction, in compliance with financial record-keeping obligations.
- Support communications: Retained for a minimum of 3 years from the date of the interaction, for dispute resolution purposes.
- Marketing consent records: Retained for the duration of the consent and for 3 years thereafter, to demonstrate compliance.
- Responsible gaming records: Retained for a minimum of 5 years to support responsible gaming obligations and regulatory audits.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data may be retained indefinitely for analytical and platform improvement purposes.
08 Data Security
dk365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security framework includes:
- TLS Encryption: All data transmitted between your device and the dk365 platform is encrypted using Transport Layer Security (TLS) protocols.
- Data Encryption at Rest: Sensitive personal data stored in dk365 databases is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within dk365 is restricted on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
- Two-Factor Authentication: Players are strongly encouraged to enable 2FA on their dk365 account. 2FA is available via SMS and authenticator application.
- Intrusion Detection: dk365 systems are monitored continuously for anomalous activity, potential breaches, and unauthorised access attempts.
- Third-Party Audits: dk365's security practices are subject to periodic independent audits as a condition of our gaming licence.
Data Breach Notification: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, dk365 will notify affected Players without undue delay and take all reasonable steps to contain and remediate the breach. dk365 will also notify the relevant supervisory authority where required by applicable law.
09 Cookies and Tracking Technologies
dk365 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the dk365 platform. The following categories of cookies are used by dk365:
- Strictly Necessary Cookies: Essential for the operation of the dk365 platform. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without affecting core platform functionality.
- Functional Cookies: Used to remember your preferences, such as language settings, saved login details (where you have opted in), and display preferences. These improve your experience but are not essential to platform operation.
- Analytics Cookies: Used to collect anonymised data about how Players use the dk365 platform — including pages visited, session duration, and navigation paths — to help dk365 improve the platform experience.
- Fraud Prevention Cookies: Used to help identify and prevent fraudulent activity, including device fingerprinting for known fraud patterns.
Players may manage cookie preferences through the dk365 cookie preference centre, accessible at the bottom of the dk365 platform. Note that disabling certain cookie categories may impair platform functionality. Strictly necessary cookies cannot be disabled.
10 Your Privacy Rights
Subject to applicable data protection law, you have the following rights in respect of your personal data held by dk365. To exercise any of these rights, please contact dk365 at [email protected] with the subject line "Privacy Rights Request". dk365 will respond to verified requests within 30 days.
Please note that certain rights are subject to exceptions under applicable law. Where dk365 is required to retain data to comply with legal obligations — such as AML and KYC record-keeping requirements — a request for erasure may be declined in respect of that data until the applicable retention period expires.
11 Children's Privacy
The dk365 platform is strictly restricted to individuals who are at least 18 years of age (or 21 years of age for casino products). dk365 does not knowingly collect personal data from individuals under the applicable minimum age. Where dk365 discovers or reasonably suspects that personal data has been collected from an individual below the minimum age, that individual's account will be immediately suspended, all associated personal data will be securely deleted (subject to any mandatory legal retention requirements), and any deposits made will be returned to the identified payment source following verification.
Parents and guardians who believe that a minor may have registered a dk365 account should contact [email protected] immediately. dk365 will investigate and take appropriate action without delay.
12 International Data Transfers
dk365 operates as an internationally licensed platform and may transfer your personal data to servers and service providers located in jurisdictions outside Pakistan. Where such transfers occur, dk365 ensures that appropriate safeguards are in place to protect your personal data, including contractual data transfer agreements based on standard contractual clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection.
By registering a dk365 account, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this Privacy Policy.
13 Third-Party Services and Links
The dk365 platform integrates third-party gaming content from licensed game providers. These providers may collect technical and session data in connection with their game content as described in their own privacy policies. dk365 is not responsible for the data practices of third-party game providers beyond the data processing agreements that govern their access to Player data via the dk365 platform.
The dk365 platform does not include links to external third-party websites. All content and links within dk365.onl are internal to the dk365 platform. Accordingly, this policy does not address the privacy practices of any external websites that you may navigate to independently.
14 Changes to This Privacy Policy
dk365 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, dk365 will notify registered Players via email or on-platform notification prior to the amended policy taking effect. The effective date at the top of this policy will be updated to reflect the date of the most recent revision.
Continued use of the dk365 platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised policy. Players who do not accept the revised policy should discontinue use of the platform and contact [email protected] to request account closure.
15 Contact Us
For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by dk365, please contact us through the following channels:
- Privacy Enquiries & Data Subject Requests: [email protected] — subject line: "Privacy Rights Request"
- General Support: Live Chat available 24/7 via the dk365 platform after logging in
- Platform: dk365.onl
dk365 aims to respond to all privacy-related enquiries within 48 hours and to complete verified data subject requests within 30 calendar days of receipt.
Our Commitment: dk365 takes every privacy enquiry seriously. Whether you are a player in Karachi filing a data access request or a user in Islamabad querying how your payment data is stored, our privacy team will handle your request with care, professionalism, and full respect for your rights.
Six Ways dk365 Protects Your Data
These highlights summarise the core data protection commitments dk365 makes to every player. Full detail is in the policy above.
End-to-End Encryption
All data moving between your device and dk365 is protected by TLS encryption. Sensitive data stored in our systems uses AES-256 encryption at rest. Your payment details — JazzCash, EasyPaisa, HBL — are never stored in plain text on dk365 servers.
You Own Your Data
dk365 players in Pakistan have full rights over their personal data — including the right to access, correct, delete, and port their information. Submit a privacy request at any time via [email protected] and our team will respond within 30 days.
We Never Sell Your Data
dk365 does not sell, rent, or trade player personal data to any third party for marketing or commercial purposes. Data sharing is strictly limited to essential service providers, payment processors, and regulatory requirements — nothing more.
Clear Retention Periods
dk365 keeps your data only as long as required. Account and financial records are retained for five years post-closure as required by AML regulations. Marketing data is deleted within three years of the last consent. Data beyond its retention period is securely deleted.
Transparent Cookie Use
dk365 uses cookies for platform operation, fraud prevention, and analytics. Our cookie preference centre gives you control over non-essential cookies. We do not use cookies to serve third-party advertising. Strictly necessary cookies keep your session secure.
Responsible Gaming Data
Data related to your responsible gaming settings — deposit limits, self-exclusion status, session controls — is treated with the highest level of sensitivity. This data is used exclusively to protect your wellbeing and is never used for commercial profiling or targeted marketing.
Your Data Is Safe at dk365
Now that you understand how dk365 protects your privacy, join thousands of Pakistani players who trust us with their gaming. Secure registration. Transparent data practices. Full rights over your information.
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